We believe you deserve to know exactly what your care will cost before you commit to anything. Here's how home care pricing works in Australia — and exactly how J.PEER Health structures our fees.
There are two main ways to access home care. Here's a plain-language breakdown of each.
The Australian Government's Support at Home program provides funding to eligible older Australians to access care in their own home. The government allocates a quarterly budget based on your assessed classification — there are 8 classification levels.
You use that budget to purchase care hours and services from an approved provider like J.PEER Health. Depending on your financial circumstances, you may have a small income-tested contribution, but many clients pay nothing beyond their government allocation.
Private care means you pay directly for the care you receive. There's no waiting for an assessment, no government allocation — just the support you need, when you need it. Ideal for families who want to begin care immediately.
Private care is also a great option for people awaiting a government assessment, those who want additional hours beyond their funded budget, or short-term needs like post-hospital recovery.
The government classifies care needs into 8 levels and assigns a quarterly budget accordingly. Your assessment determines your level.
Entry-level support
~$5,000–$7,000/yr
Light assistance — help around the house and occasional personal care.
Low-level support
~$7,000–$12,000/yr
Regular help with daily tasks, personal care, and social support.
Low-medium support
~$12,000–$17,000/yr
More frequent assistance with a wider range of daily living activities.
Medium support
~$17,000–$22,000/yr
Daily care and support, often including some nursing or health support.
Medium-high support
~$22,000–$28,000/yr
Substantial daily support across personal care, domestic, and nursing.
High support
~$28,000–$35,000/yr
High-frequency care, complex health needs, and clinical support.
Very high support
~$35,000–$45,000/yr
Intensive daily care, often including overnight or specialist nursing.
Intensive support
~$45,000–$60,000/yr
The highest level of home-based support for complex, ongoing needs.
We'll give you a full written fee schedule before your care begins. No surprises, ever.
A competitive percentage of your quarterly Support at Home budget. This covers all care coordination, scheduling, care plan management, quality reviews, and after-hours support. Our management fees are among the most transparent in Melbourne's south-east.
We'll explain the exact percentage when we meet — call us or submit an enquiry to get the conversation started.
Hourly rates vary by service type, time of day, and whether care is required on weekends or public holidays — in line with industry standards. We'll always show you the exact hourly rate for each service before you agree to anything.
Contact us for current pricing tailored to your care needs and budget.
We will never charge extra because your carer speaks Hindi, Punjabi, Urdu, Tamil, or Malay. Language-matched care is simply how we work — it's included as standard, not an add-on.
Before your care begins, we provide a clear written schedule of all fees — management fees, hourly rates, and any other applicable charges. You agree to it in writing. There will be no unexpected bills.
No lock-in contracts — ever. You can change your services, adjust your hours, or pause care at any time with reasonable notice. Your care plan works around your life, not the other way around.
Government funding is excellent value — but getting an assessment takes time. Private care means you get the support you need today, with the option to transition to funded care once it's confirmed.
Call us for current private care pricing. We'll give you a transparent hourly rate for your specific needs — no guesswork, no hidden costs.
0469 371 121Available 24 hours, 7 days a week.
We know home care pricing can feel confusing. Here are the questions families ask us most.
Every family's situation is different. Call us for a no-obligation conversation about your care needs and we'll give you a clear, personalised picture of what it will cost.
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